Romantic Prague

• These Terms and Conditions (hereafter "Terms") determine the contractual relations between
  Romantic-Prague.com website (hereafter "the website") and the customers. The Terms also provide customers with useful information for preparations ahead of their journey.

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• Romantic Package (hereafter "RP") - The website arranges all the services included in the customer's chosen RP. The customer shall prove their identity either with the name used in their online order, or with the document they will receive upon arrival. In the event of unforeseen circumstances, the website is not held liable for the actions of the legal entity providing the concrete service.

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• Cancellation Fee - In the event of cancellation after a binding order was submitted and two days have passed since the payment of the RP, the website will refund 60 % of the full paid price will to the customer.

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• Travel Insurance - The website does not provide nor arrange any travel insurance for customers. Thus, the website disclaims liability in such cases. The website in not responsible for the health and safety of the customer in the duration of the RP.

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• Payment - Currently, there is only one payment method available, and that is bank transfer. After submitting a binding order, the customer shall receive a confirmation email with payment instructions for the RP. Upon receiving the payment confirmation from the customer via email, the website is obliged to provide customer with all the services included in the chosen RP.

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• Time schedule - The website has a right to adjust the time schedule of the chosen RP services, due to high demand or last-minute orders for instance. The customer will obtain a definitive time schedule along with a gift upon their arrival.

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• Accommodation - The website guarantees accommodation in the Prague city center, in at least a four-star hotel. Due to unpredictable occupancy of the hotels, the actual location is subject to change. However, all the hotel rooms on offer shall be furnished in a similar high-standard fashion.

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• Food - For the services in the RP concerning food consumption, the website shall endeavour to satisfy any religious or health-based requirements regarding both food and beverages.

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• Transport - The website does not arrange any transport to the Czech Republic for the customer. Exclusively for customers arriving by plane at Václav Havel Airport Prague, the website arranges transfer to hotel by a private car with a driver.

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• The contractual relationship is established once a binding order is submitted and the RP paid for.

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• Customer's obligations - The customer shall verify the accuracy of all the personal data submitted in their order. The customer is responsible for both the factual and formal validity of their order. The website shall not be liable for damages caused by the inaccuracy of the data provided by the customer. It is necessary that all the required personal data are stated truthfully and accurately. By providing the website with their personal data, the customer grants consent to the processing of the stated data for the purposes of making reservations and issuing documents related to the provided services.

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• Final provisions - By submitting an order for a chosen RP, the customer acknowledges he/she is familiar with the Terms, understands the Terms, and accepts the Terms in their entirety.The customer is responsible for the accuracy of all data provided by them.Any service specifications requested by the customer beyond the online-offered RPs shall be communicated via email.